created_hour
created_dow
created_month
is_weekend
is_business_hours
priority_2 - High
priority_3 - Medium
priority_4 - Low
assignment_group_agg_GLOBAL-IT-APP-ARGUS
assignment_group_agg_GLOBAL-IT-APP-ATTP-Support
assignment_group_agg_GLOBAL-IT-APP-AZURE-SUPPORT
assignment_group_agg_GLOBAL-IT-APP-B2B Web Order
assignment_group_agg_GLOBAL-IT-APP-BW
assignment_group_agg_GLOBAL-IT-APP-CORA-RUN
assignment_group_agg_GLOBAL-IT-APP-D2RP
assignment_group_agg_GLOBAL-IT-APP-DOCUMENTUM
assignment_group_agg_GLOBAL-IT-APP-EMPOWER
assignment_group_agg_GLOBAL-IT-APP-HIPPO
assignment_group_agg_GLOBAL-IT-APP-HYPERION
assignment_group_agg_GLOBAL-IT-APP-HealthCloud
assignment_group_agg_GLOBAL-IT-APP-LCM
assignment_group_agg_GLOBAL-IT-APP-Labware-LIMS
assignment_group_agg_GLOBAL-IT-APP-MYFORCE
assignment_group_agg_GLOBAL-IT-APP-MyPortfolio
assignment_group_agg_GLOBAL-IT-APP-MyUniversity
assignment_group_agg_GLOBAL-IT-APP-PSEC Engineering
assignment_group_agg_GLOBAL-IT-APP-SAP-BTP-MDG
assignment_group_agg_GLOBAL-IT-APP-SAP-Build
assignment_group_agg_GLOBAL-IT-APP-SAP-Finance
assignment_group_agg_GLOBAL-IT-APP-SAP-MFG
assignment_group_agg_GLOBAL-IT-APP-SAP-MPS
assignment_group_agg_GLOBAL-IT-APP-SAP-OTC
assignment_group_agg_GLOBAL-IT-APP-SAP-P2P
assignment_group_agg_GLOBAL-IT-APP-SAP-PI
assignment_group_agg_GLOBAL-IT-APP-SAP-SEC
assignment_group_agg_GLOBAL-IT-APP-SMARTSOURCE
assignment_group_agg_GLOBAL-IT-APP-SUNGARD
assignment_group_agg_GLOBAL-IT-APP-ServiceNow Administration
assignment_group_agg_GLOBAL-IT-APP-TRACELINK
assignment_group_agg_GLOBAL-IT-APP-TRACKWISE
assignment_group_agg_GLOBAL-IT-APP-VEEVA
assignment_group_agg_GLOBAL-IT-APP-VEEVAVAULT
assignment_group_agg_GLOBAL-IT-INF-SharePoint
assignment_group_agg_Global-IT-APP-CustomSharePointApplications
assignment_group_agg_Global-IT-APP-Powerbi-Support
assignment_group_agg_Global-IT-APP-RapidResponse
assignment_group_agg_Global-IT-APP-Sitecore
assignment_group_agg_Global-IT-INF-AD
assignment_group_agg_Global-IT-INF-AccessManagement
assignment_group_agg_Global-IT-INF-Backup
assignment_group_agg_Global-IT-INF-CarbonBlack-Support
assignment_group_agg_Global-IT-INF-Citrix
assignment_group_agg_Global-IT-INF-Cloud
assignment_group_agg_Global-IT-INF-EMailServices
assignment_group_agg_Global-IT-INF-InfoSecEngineering
assignment_group_agg_Global-IT-INF-Mobility
assignment_group_agg_Global-IT-INF-NetworkData
assignment_group_agg_Global-IT-INF-PhysicalSOC
assignment_group_agg_Global-IT-INF-PlatformSecurity
assignment_group_agg_Global-IT-INF-Product Security
assignment_group_agg_Global-IT-INF-SAPBasis
assignment_group_agg_Global-IT-INF-SCCM
assignment_group_agg_Global-IT-INF-SecurityOps
assignment_group_agg_Global-IT-INF-Storage
assignment_group_agg_Global-IT-INF-Video
assignment_group_agg_Global-IT-INF-Voice
assignment_group_agg_Global-IT-INF-Windows
assignment_group_agg_Global-IT-MES-Support
assignment_group_agg_INDIA-IT-APP-LABWARE-LIMS
assignment_group_agg_Komarom-IT-App-PSEC Access
assignment_group_agg_NA-IT-APP-MODELN FLEX
assignment_group_agg_Other-Rare-Group
assignment_group_agg_VEGA BAJA-IT-OPS
Tower_Access Management
Tower_Analytics
Tower_Automation
Tower_Basis
Tower_Build
Tower_Cloud
Tower_Cloud Computing
Tower_Commercial
Tower_Commercials
Tower_Compliance
Tower_Corporate
Tower_Corporate Functions
Tower_Custom Application
Tower_Custom Apps.
Tower_DBA
Tower_EA-Operations
Tower_ERP
Tower_EUT
Tower_Facilities
Tower_Finance
Tower_GIS
Tower_HR
Tower_Information Security
Tower_Infra Security
Tower_Internal IT Systems
Tower_LabSystems
Tower_MA/CA
Tower_Manufacturing
Tower_Network
Tower_Operations
Tower_Partner
Tower_Platform
Tower_Platform 
Tower_Quality
Tower_Testing
Tower_Tools
Domain_Automation & Custom Apps
Domain_Basis, DBA & Tools
Domain_Enterprise Application
Domain_Finance
Domain_HR
Domain_Infra
Domain_Non-GIDC
Domain_SAP